We will reprint at no charge if:
- Your order was not what you were expecting,
or if a change needs to be made to meet your expectations. (wrong color, positioning, etc.)
- You did not receive your package.
Please call us (800) 673-LABELS or (407) 459-7612, or check the tracking information to determine if your package was lost or stolen in transit.
- Your package was damaged in shipping.
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our firstname.lastname@example.org in order to replace your order. CustomLabelsDepot will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a CustomLabelsDepot representative to be defective. Only complete sheets can be returned. Incomplete sheets will not be accepted.
- There was an error on your order.
We will refund your order if:
- You have given us the opportunity to correct the issue. Please email us: email@example.com, to request a return. You must make this request within 30 days of receiving the shipment.
- Your order arrives after your event AND after our GUARANTEED delivery date.
You may fill out a return request within 30 days of receiving your order. A return shipping label will be emailed to you within 1 business day of receipt. Only complete sheets can be returned. Incomplete sheets will not be accepted.
If you have requested a refund, be advised that returning funds usually take 7-21 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
There are limited refunds on:
- Rush orders
- Orders with special requests
NOTE: If we printed the item as approved by you, we will reprint for 50% of the replacement cost plus shipping.